Our Policy
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We accept returns of unworn, unwashed items for store credit. Accessories and final sale items are not eligible for returns.
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We do accept exchanges. Please use the link above to process an exchange.
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We offer store credit for returns. To receive full store credit, a return package must be shipped within 21 days of the original delivery date. Store credit will not be processed until the product is received and quality checked at our warehouse. Please allow for up to 3 weeks for processing.
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Please use the return portal above to report a damaged item with a photo. Once we approve the damage, we will issue an exchange and send you a return label for the damaged item.
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Carefully pack your item(s) you wish to return. Item must be in its original, unworn, and unwashed condition with tags.
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Return fees are the responsibility of the customer. Thank you in advance for your understanding.
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If you have a package that was marked as delivered yet you did not receive it, we kindly ask that you follow these steps:
- Check with your neighbors or front office (if applicable) to see if the package was left there.
- Reach out to your local post office or shipping facility.
- Email us at hello@shopbrooksavenue.com. Please report your lost or stolen shipment within 14 days of the marked delivery date and include your order number.
If an order is lost after being shipped out from our warehouse, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Brooks Avenue is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.