• We accept returns and exchanges of unworn, unwashed items with tags attached within 21 days of the original delivery date.
• For returns, we offer both store credit or a full refund in the original payment method. Please note, we will deduct an $8 restocking fee for returns. This fee will be waived if you opt to receive an exchange or store credit.
• Accessories and final sale items are not eligible for returns. 
• Returns sent outside the returns window will be subject to store credit or returned to sender.
• In the event that a returned item is received damaged without clear evidence indicating it was the fault of the carrier, the customer will be issued a refund in the form of store credit.

Please use the return portal above to report a damaged item with a photo. Once we approve the damage, we will issue an exchange and send you a return label for the damaged item.

If you have a package that was marked as delivered yet you did not receive it, we kindly ask that you follow these steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or shipping facility.
3. Email us at hello@shopbrooksavenue.com. Please report your lost or stolen shipment within 14 days of the marked delivery date and include your order number.

If an order is lost after being shipped out from our warehouse, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Brooks Avenue is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

The processing time required to receive your refund depends on the internal procedures of your credit institution. Times may vary.