We offer free shipping for domestic orders over $200. If you apply a discount code that brings your order under $200, you will no longer qualify for free shipping.

For orders that include both in stock and pre-order items, we will ship out the in-stock item(s) and pre-order items separately. If you would prefer that we hold your order until all items are ready, please contact us at hello@shopbrooksavenue.com

If you have a package that was marked as delivered yet you did not receive it, we kindly ask that you follow these steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or shipping facility.
3. Email us at hello@shopbrooksavenue.com. Please report your lost or stolen shipment within 14 days of the marked delivery date and include your order number.

If an order is lost after being shipped out from our warehouse, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Brooks Avenue is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

You can sign up for a restock alert email notification! Simply go to the item you are wanting, select the size you would like, and enter your email to be notified when the item is restocked.

You may also email us at hello@shopbrooksavenue.com and we can let you know which stockists may have your size!

We currently do not have a store front, but sell to retailers around the country, including the Laura Park Flagship Store in Charlotte, NC! Head to our stockists page to shop Brooks Avenue IRL near you.

Brooks Avenue was founded by Lawson Park, the daughter of artist and entrepreneur Laura Park. While the mother-daughter duo collaborate on original prints, Brooks Avenue operates as its own independent company with a dedicated team, warehouse, and operations.