We offer free shipping for domestic orders over $200. If you apply a discount code that brings your order under $200, you will no longer qualify for free shipping.

For orders that include both in stock and pre-order items, we will ship out the in-stock item(s) and pre-order items separately. If you would prefer that we hold your order until all items are ready, please contact us at hello@shopbrooksavenue.com

If you have a package that was marked as delivered yet you did not receive it, we kindly ask that you follow these steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or shipping facility.
3. Email us at hello@shopbrooksavenue.com. Please report your lost or stolen shipment within 14 days of the marked delivery date and include your order number.

If an order is lost after being shipped out from our warehouse, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Brooks Avenue is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

All of our products run true to size with slight variations depending on the product. Please refer to a specific product's description to find more details regarding the item's fit and our sizing recommendations.